Job Information
CSL Behring Director Operational Excellence and Business Process Management in Boca Raton, Florida
Summary:
This position directly analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Researches best business practices within and outside the organization to establish benchmark data. Develops and/or coordinates improved policies, methods, procedures, instructions, and forms to achieve greater operations efficiency and cost-effectiveness. Collects and analyzes process data to proactively initiate, develop and recommend business practices and procedures. Works directly with Plasma Leadership Team to identify opportunity areas using data driven methodologies and data.
Responsibilities:
Strategy and Project Definition/Planning
Develops short and long-term OE strategies and a strategic roadmap with the overall CSL Plasma strategy.
Assures that processes are in place for effective Idea Management
Develops plans for initiatives, based on the OE strategic roadmap, designed to adopt leading practice and institute improvements across Plasma.
Ensures alignment with corporate and business expectations on continuous improvement targets to ensure cost-effectiveness.
Project Implementation
Develops and executes the business process management function to enable process management capability
Aligns OE programs/projects with senior leadership to ensure they deliver significant value.
Proactively identifies gaps and develops plans to mitigate any potential risk and take advantage of identifies opportunities.
Leadership
Fosters a sense of urgency and champions change that pushes for continuous improvement across CSL Plasma, resulting in efficiency improvements, sustained quality and safety, and lower costs.
Exercises advanced technical competence in CI tools and underlying principles and methodologies.
Communication
Develops and implements communication plans to promote a culture and mindset of operational and business excellence.
Facilitates sharing of knowledge and best practices across Plasma functions.
Building OE/CI Skills
Promotes a continuous ongoing learning environment to ensure training and development related to OE approaches, methodologies, and tools in collaboration with Learning & Development and Technical Training departments.
Develops OE organization designed to provide field support for the institutionalization of an OE culture through coaching and training on OE/CI tools and problem solving.
Manages the process for establishing and maintaining effective measurement, accountability for metrics and target setting
Continuously improves operational processes to maintain target performance levels
Governance
Develops and promotes standard OE approach and OE/CI toolbox, utilizing multiple methodologies (e.g., Shingo, Lean, Six Sigma, Kaizen, etc.) and related tools as appropriate in an integrated "toolbox" approach.
Develops standard process for engagement of OE/CI resources in support of Operations and support functions.
Defines and implements global standards in support of multi-functional process governance
Financial
Support the determination of financial benefit for all improvement initiatives.
Other Duties as assigned.
Qualifications:
Education
Bachelor's degree in engineering, IT, Business or related technical area.
MBA and/or equivalent general management experience preferred.
Experience
10+ years relevant experience, e.g., operational excellence, continuous improvement, process design, project management and/or business management.
Experience with a large, distributed workforce.
Excellent facilitation and change management leadership experience.
Process/Continuous Improvement experience in Shingo, Lean, Six Sigma, Kaizen or equivalent. Six Sigma Black Belt strongly preferred
Solid experience planning, organizing, analyzing, and problem solving.
Proven record of excellent written and oral communication skills.
Influencing and motivating teams to deliver tangible results.
Working knowledge of FDA regulations including GMP, OSHA and CLIA desirable.
Advancing the culture and mindset of Operational Excellence and Continuous Improvement.
Leading teams to understand economic impact of process decisions, creating new process in a controlled manner and making measurable financial and quality performance metrics improvements.
Manages team with average complexity
Focus on tactical and operational plans with short-to mid-term focus (e.g., 1-2 years).
Problems faced are often complex and require extensive investigation and analysis
Requires ability to proactively influence others to accept practices and approaches, and ability to communicate outside own functional areas.
Proficient in Microsoft Office tools (Excel, Word, PowerPoint, and Visio).
Working knowledge of Minitab, SPSS, or similar statistical software
Problem solving capabilities
Other Competencies include:
o Collaborates
o Communicates Effectively
o Manages Complexity
o Manages Conflict
o Decision Quality
o Financial Acumen
o Global Perspective
o Drives Results
Working Conditions:
The ability to work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors to achieve best results.
Excellent critical reasoning, decision-making and problem-solving skills to analyze situations, determine risks, find solutions to prevent future issues and resolve recurring defects.
Shares information with external and internal contacts with common desire to reach a solution.
Ability to make decisions which have significant impact on the department's creditability, operations, and service.
Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact and/or develop presentations.
Ability to work remote.
In general, limited overnight travel required. However, volume of travel can be impacted by the needs of projects or company meetings.
Walking and standing up to 3 hours.
Occasionally exposure to blood borne pathogens.
Fast paced environment with frequent interruptions
Our Benefits
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .
About CSL Plasma
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.
Do work that matters at CSL Plasma!
R-225469
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement